Lead containment, root cause analysis, corrective, and preventive actions (RCCA/CAPA); train and mentor other associates and suppliers to perform effective problems solving using standard tools (8D, 3P and 5Why, etc.).
Work with customers on customer complaints (Provide them with Containment action, Root cause analysis and short / long term Corrective and Preventive actions).
Help customers with Supplied Data Agreement requests
Responsible for contacting customers with any deviation from specification. Prepare Gage R&R and process capability studies based on customer request or internal requirements
Support engineering with process validations (IQ, OQ, PQ)
Work with Engineering to complete PPAP documentation (PFMEA, Control Plan, Flow Chart and Part Submission Warrant).
Perform Internal and supplier audits